Our Guarantee
We are an Arboricultural Association Approved Contractor
Arboricultural Association Approved Contractor
We are regularly assessed by Trading Standards and are approved under their Buy With Confidence Scheme.
Under this scheme, all operational staff are DBS checked as a minimum. In order to maintain these standards, we continually monitor and update best working practices and keep abreast of new developments in working methods.
Our Services
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Our Guarantee
We are committed to delivering excellence to every customer, however there are times when things may go wrong. If you are not happy with the service we provide, we will investigate to find out what went wrong and how it can be fixed. This ethos towards customer satisfaction is enshrined in the way we work and backed up by the accreditations and trade bodies we work with.
Dispute Resolution
Should you not be completely satisfied with our response to any issues that may arise, you may take your complaint to one of the trade bodies we are accredited with who will investigate your complaint and aim to find a resolution to both parties satisfaction.
TrustMark
As a TrustMark Registered Contractor we are required by law to inform you that TrustMark provides an alternative dispute resolution service that would be competent to deal with your dispute.
We have chosen to participate in the TrustMark alternative dispute resolution service, and as such, should you wish to use this service, you must do so by completing the contact form via:
https://www.trustmark.org.uk/about/contact-us
Contact via 0333 555 1234 or by writing to TrustMark at:
TrustMark (2005) Limited, 10th Floor – Arena Offices, Grosvenor House, Basing View, RG21 4HG
Our Profiles
Whether a small domestic tree, arboretum, winter services for hospitals and business, site clearance for major construction or detailed scientific investigation, our professional team will provide you with a bespoke, cost effective and personal service that’s guaranteed.
Join our team:
View all JobsWe welcome new arborists to join our ranks. If you are interested in exploring what we have to offer here at Wilby Tree Surgeons Ltd then click the button.
Are you a professional and experienced arborist to join our team here at Wilby Tree Surgeons Ltd.